ALTERNATIVES · RATED SEPTEMBER 2026
Last reviewed 27 September 2026 · Service Desk Compare reviewers
Totals and ranks on this page use the business-teams weights (five criteria at 20% each; ITIL and CMDB not scored). For ITIL and CMDB weighted scores, see the full ITSM ranking.
These points come from Ivanti's own pricing and product pages. They describe what is and is not published, not problems reported by users.
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| Alternative | Total (vs 5.5) | Beats Ivanti on | Ivanti beats it on | Tied on | Starting price | Compare |
|---|---|---|---|---|---|---|
| Zendesk for IT (Employee Service) | 8.3 | AI (8.5 vs 7.5), Time to value (8 vs 4.5), Requesters (8.5 vs 6.5), Integrations (8.5 vs 7), Pricing (8 vs 2) | None | None | $29 per agent per month (Suite Team, annual) | Zendesk vs Ivanti |
| monday service | 8.3 | AI (9 vs 7.5), Time to value (8.5 vs 4.5), Requesters (8.5 vs 6.5), Integrations (7.5 vs 7), Pricing (8 vs 2) | None | None | $31 per seat per month (Standard, annual; 3-seat minimum) | monday service vs Ivanti |
| Freshservice | 8.2 | AI (8 vs 7.5), Time to value (8.5 vs 4.5), Requesters (8.5 vs 6.5), Integrations (7.5 vs 7), Pricing (8.5 vs 2) | None | None | $19 per agent per month (annual) | Freshservice vs Ivanti |
| Jira Service Management | 7.9 | Time to value (7 vs 4.5), Requesters (7 vs 6.5), Integrations (9 vs 7), Pricing (9 vs 2) | None | AI (7.5 vs 7.5) | Free for 3 agents; Standard $20 per agent per month | Jira Service Management vs Ivanti |
| Halo | 7.7 | AI (8 vs 7.5), Time to value (6.5 vs 4.5), Requesters (7 vs 6.5), Integrations (8 vs 7), Pricing (9 vs 2) | None | None | £66 per agent per month (UK list, annual) | Halo vs Ivanti |
| ManageEngine ServiceDesk Plus | 7.1 | Time to value (6.5 vs 4.5), Pricing (9 vs 2) | AI (6.5 vs 7.5) | Requesters (6.5 vs 6.5), Integrations (7 vs 7) | Free for 2 technicians; Standard from $13 per technician per month | ServiceDesk Plus vs Ivanti |
| SysAid | 7.1 | AI (8 vs 7.5), Time to value (7 vs 4.5), Requesters (7 vs 6.5), Pricing (7 vs 2) | Integrations (6.5 vs 7) | None | $89 per agent per month (Professional) | SysAid vs Ivanti |
| ServiceNow ITSM | 6.2 | AI (9 vs 7.5), Requesters (7 vs 6.5), Integrations (9 vs 7) | Time to value (4 vs 4.5) | Pricing (2 vs 2) | Not published | ServiceNow vs Ivanti |
ServiceNow evidence: [ServiceNow ITSM page] [ServiceNow CMDB page] [ServiceNow AI agents page] [G2 ServiceNow reviews] [G2 compare page]
Beats Ivanti on: automation and AI assistance (8.5 vs 7.5), time to value (8 vs 4.5), usability for non-IT requesters (8.5 vs 6.5), integrations (8.5 vs 7), pricing transparency (8 vs 2)
Ivanti does not score higher on any criterion
Best for one vendor across customer and employee service
Rank
1=
8.3 / 10 vs 5.5
Beats Ivanti on: automation and AI assistance (9 vs 7.5), time to value (8.5 vs 4.5), usability for non-IT requesters (8.5 vs 6.5), integrations (7.5 vs 7), pricing transparency (8 vs 2)
Ivanti does not score higher on any criterion
Best for AI agents across IT, HR and other departments
Rank
1=
8.3 / 10 vs 5.5
Beats Ivanti on: automation and AI assistance (8 vs 7.5), time to value (8.5 vs 4.5), usability for non-IT requesters (8.5 vs 6.5), integrations (7.5 vs 7), pricing transparency (8.5 vs 2)
Ivanti does not score higher on any criterion
Top ranked for mid-size IT teams
Rank
3
8.2 / 10 vs 5.5
Beats Ivanti on: time to value (7 vs 4.5), usability for non-IT requesters (7 vs 6.5), integrations (9 vs 7), pricing transparency (9 vs 2)
Ivanti does not score higher on any criterion
Tied on: automation and AI assistance (7.5 vs 7.5)
Best for IT teams already on Jira
Rank
4
7.9 / 10 vs 5.5
Beats Ivanti on: automation and AI assistance (8 vs 7.5), time to value (6.5 vs 4.5), usability for non-IT requesters (7 vs 6.5), integrations (8 vs 7), pricing transparency (9 vs 2)
Ivanti does not score higher on any criterion
Best all-inclusive single price
Rank
5
7.7 / 10 vs 5.5
Beats Ivanti on: time to value (6.5 vs 4.5), pricing transparency (9 vs 2)
Ivanti is still better on: automation and AI assistance (6.5 vs 7.5)
Tied on: usability for non-IT requesters (6.5 vs 6.5), integrations (7 vs 7)
Best ITIL certification breadth at a published price
Rank
6=
7.1 / 10 vs 5.5
Beats Ivanti on: automation and AI assistance (8 vs 7.5), time to value (7 vs 4.5), usability for non-IT requesters (7 vs 6.5), pricing transparency (7 vs 2)
Ivanti is still better on: integrations (6.5 vs 7)
Best for building your own AI agents on a mid-size desk
Rank
6=
7.1 / 10 vs 5.5
Beats Ivanti on: automation and AI assistance (9 vs 7.5), usability for non-IT requesters (7 vs 6.5), integrations (9 vs 7) [ServiceNow AI agents page] [ServiceNow ITSM page] [ServiceNow CMDB page]
Ivanti is still better on: time to value (4 vs 4.5) [G2 ServiceNow reviews]
Tied on: pricing transparency (2 vs 2)
Best ITIL breadth and CMDB depth
Rank
8
6.2 / 10 vs 5.5
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| Need | Best-scoring alternative | Ivanti's score |
|---|---|---|
| Automation and AI assistance | monday service, ServiceNow (9) | 7.5 |
| Time to value | monday service, Freshservice (8.5) | 4.5 |
| Usability for non-IT requesters | Zendesk, monday service, Freshservice (8.5) | 6.5 |
| Integrations | JSM, ServiceNow (9) | 7 |
| Pricing transparency | JSM, Halo, ServiceDesk Plus (9) | 2 |
Stay with Ivanti if automation and AI assistance and integrations are what you value most: it scores 7.5 and 7 there. You must run ITSM on-premises or hybrid and want 14 ITIL 4-certified practices, including configuration and release and deployment management.
Zendesk for IT (Employee Service) scores highest of the alternatives at 8.3 out of 10 on the business-teams weights, against Ivanti's 5.5; monday service ties at the same total. It beats Ivanti on automation and AI assistance, time to value, usability for non-IT requesters, integrations and pricing transparency.
Zendesk for IT (Employee Service), at $29 per agent per month (Suite Team, annual), monday service, at $31 per seat per month (Standard, annual; 3-seat minimum), Freshservice, at $19 per agent per month (annual), Jira Service Management, at Free for 3 agents; Standard $20 per agent per month, Halo, at £66 per agent per month (UK list, annual), ManageEngine ServiceDesk Plus, at Free for 2 technicians; Standard from $13 per technician per month, and SysAid, at $89 per agent per month (Professional). ServiceNow ITSM does not publish prices [G2 compare page].
ServiceNow ITSM at 6.2 against 5.5. See the head-to-head page for the criterion-by-criterion view.