HEAD TO HEAD · RATED SEPTEMBER 2026
Last reviewed 27 September 2026 · Service Desk Compare reviewers
SysAid wins on the business-teams weights; Ivanti is the stronger pick where integrations matter most.
Totals and ranks on this page use the business-teams weights (five criteria at 20% each; ITIL and CMDB shown for information only). For ITIL and CMDB weighted scores, see the full ITSM ranking.
Ivanti
5.5 / 10
Rank 9 of 9 on the business-teams ranking
Full ITSM ranking: rank 9 at 6.4
Not published
Read the Ivanti Neurons for ITSM reviewSysAid
7.1 / 10
Rank 6= of 9 on the business-teams ranking
Full ITSM ranking: rank 6 at 7.1
$89 per agent per month (Professional)
Read the SysAid reviewScroll for more
| Criterion | Weight | Ivanti | SysAid | Higher score |
|---|---|---|---|---|
ITIL practice coverageWhy these scoresIvanti: 14 ITIL 4-certified practices listed, including configuration, release and deployment, and service level management. SysAid: Request, incident, change and problem management on both plans; no ITIL or PinkVERIFY certification claim on the pages we read. | Info only | 9 | 7.5 | Ivanti |
Automation and AI assistanceWhy these scoresIvanti: Ticket summaries, classification and routing, knowledge generation and agentic remediation are documented. SysAid: Pre-built AI agents, a Copilot for agents and end users and an AI Agent Builder; tailor-made agents on Enterprise. | 20% | 7.5 | 8 | SysAid |
Time to valueWhy these scoresIvanti: No public trial or price, and cloud, on-premises and hybrid options usually mean a longer design phase. SysAid: SysAid says a help desk can be live in 30 days or less with guided implementation, a vendor claim we have not verified. | 20% | 4.5 | 7 | SysAid |
Configuration management (CMDB)Why these scoresIvanti: Configuration management and IT asset management are certified practices, with less discovery detail published than ServiceNow [ServiceNow CMDB page]. SysAid: All-in-one asset management with 250 managed assets on Professional; CMDB depth is not documented. | Info only | 8.5 | 6.5 | Ivanti |
Usability for non-IT requestersWhy these scoresIvanti: A virtual agent, chatbots and self-service portals are documented. SysAid: An AI Copilot for end users and a service catalog, with few requester-portal details on the pages we read. | 20% | 6.5 | 7 | SysAid |
IntegrationsWhy these scoresIvanti: Hybrid deployment suits connections to on-premises systems; the integration catalogue size is not published. SysAid: Integrations run through bundled Workato credits (100K on Professional, 300K on Enterprise) rather than a published connector list. | 20% | 7 | 6.5 | Ivanti |
Pricing transparencyWhy these scoresIvanti: No public pricing; contact sales. SysAid: Professional is priced at $89 per agent; Enterprise is quoted and starts at 20 agents. | 20% | 2 | 7 | SysAid |
Ivanti scores higher on 1 criterion, SysAid on 4, and 0 are tied among the five scored criteria.
| Plan | Price | What changes |
|---|---|---|
| All plans | Not published | Contact sales. |
| Plan | Price | What changes |
|---|---|---|
| Professional | $89 per agent/month | Request, incident, change and problem management; asset management with 250 managed assets; Copilot; pre-built AI agents; 100K Workato credits. |
| Enterprise | Not published (custom, starting at 20 agents) | Adds tailor-made AI agents, sandbox, advanced BI, 300K Workato credits. |
Source: SysAid pricing
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| Stage | Status | Note |
|---|---|---|
| 01 Logged | Documented | Virtual agent, chatbots and self-service portals Source |
| 02 Categorised | Documented | Automatically classifies incoming tickets Source |
| 03 Routed | Documented | Routes tickets to the right team Source |
| 04 Resolved | Documented | Agentic AI detects and remediates issues Source |
| 05 Closed | Not documented | |
| 06 Reviewed | Documented | Knowledge articles generated from resolved incidents Source |
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| Stage | Status | Note |
|---|---|---|
| 01 Logged | Partial | AI aims to resolve incidents before they become tickets Source |
| 02 Categorised | Not documented | |
| 03 Routed | Not documented | |
| 04 Resolved | Documented | Pre-built AI agents handle issues start to finish Source |
| 05 Closed | Not documented | |
| 06 Reviewed | Documented | Problem and knowledge management listed Source |
What each vendor's public pages document for each stage, as read on 27 Sep 2026. 'Not documented' means we did not find it on the pages we read, not that the product cannot do it.
Choose Ivanti if integrations matters most to your team. It scores 7 there against SysAid's 6.5. Hybrid deployment suits connections to on-premises systems; the integration catalogue size is not published. We list it as best for: organisations that must run ITSM on-premises or hybrid with certified ITIL practices. Read the Ivanti Neurons for ITSM review
Choose SysAid if pricing transparency and time to value matter most to your team. It scores 7 and 7 there, against Ivanti's 2 and 4.5. Professional is priced at $89 per agent; Enterprise is quoted and starts at 20 agents. We list it as best for: mid-size desks that want pre-built and custom AI agents with a guided rollout. Read the SysAid review
On the business-teams weights, SysAid scores 7.1 and Ivanti 5.5 out of 10, ranking 6= and 9 of 9 on the business-teams ranking. Ivanti leads on 1 criterion and SysAid on 4.
Ivanti lists Not published; SysAid lists $89 per agent per month (Professional). Ivanti does not publish prices, so a direct comparison needs a quote [Ivanti page]. Pricing units differ (per agent, per seat or per technician), so compare the plan that includes the practices you need. On pricing transparency Ivanti scores 2 and SysAid 7. The calculator prices both for your agent count.
On ITIL practice coverage Ivanti scores 9 and SysAid 7.5; on configuration management (CMDB) Ivanti scores 8.5 and SysAid 6.5. Configuration management and IT asset management are certified practices, with less discovery detail published than ServiceNow [ServiceNow CMDB page].