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DESK REVIEW · BUSINESS TEAMS RANK 9 · FULL ITSM RANK 9 OF 9 · RATED SEPTEMBER 2026

Ivanti Neurons for ITSM review 2026: ITIL depth and hybrid deployment

Last reviewed 27 September 2026 · Service Desk Compare reviewers

A serious ITIL platform for hybrid estates, scored down for opacity on price.

Best for hybrid or on-premises ITIL estates

Best for
Organisations that must run ITSM on-premises or hybrid with certified ITIL practices
Deployment
Cloud, on-premises or hybrid
Starting price
Not published

Business-teams ranking

Rank 9

5.5 / 10

Business teams and lean IT

Full ITSM ranking

Rank 9

6.4 / 10

ITIL and CMDB includedHow we score

How does Ivanti score on each criterion?

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CriterionWeightScoreWhy
ITIL practice coverage15%
9.0 / 10
14 ITIL 4-certified practices listed, including configuration, release and deployment, and service level management.
Automation and AI assistance18%
7.5 / 10
Ticket summaries, classification and routing, knowledge generation and agentic remediation are documented.
Time to value18%
4.5 / 10
No public trial or price, and cloud, on-premises and hybrid options usually mean a longer design phase.
Configuration management (CMDB)12%
8.5 / 10
Configuration management and IT asset management are certified practices, with less discovery detail published than ServiceNow.
Usability for non-IT requestersTied lowest14%
6.5 / 10
A virtual agent, chatbots and self-service portals are documented.
Integrations10%
7.0 / 10
Hybrid deployment suits connections to on-premises systems; the integration catalogue size is not published.
Pricing transparencyTied lowest13%
2.0 / 10
No public pricing; contact sales.

Scores are editorial assessments from public vendor pages. Total computed from published weights.

What does Ivanti cost?

PlanPriceWhat changes
All plansNot publishedContact sales.

Source: Ivanti Neurons for ITSM product page (no price list published)

Which ticket stages does Ivanti automate?

Ivanti documents automation at 5 of 6 stages.

Lifecycle Automation Census: documented automation by ticket stageIvanti Neurons for ITSM documents automation at 5 of six stages, with 0 partial.01Logged✓DocumentedVirtual agent,chatbots andself-service portals02Categorised✓DocumentedAutomaticallyclassifies incomingtickets03Routed✓DocumentedRoutes tickets to theright team04Resolved✓DocumentedAgentic AI detects andremediates issues05ClosedNot documented06Reviewed✓DocumentedKnowledge articlesgenerated fromresolved incidents
What each vendor's public pages document for each stage, as read on 27 Sep 2026. 'Not documented' means we did not find it on the pages we read, not that the product cannot do it.
Lifecycle Automation Census for Ivanti Neurons for ITSM, as a table
StageStatusNote
01 LoggedDocumentedVirtual agent, chatbots and self-service portals Source
02 CategorisedDocumentedAutomatically classifies incoming tickets Source
03 RoutedDocumentedRoutes tickets to the right team Source
04 ResolvedDocumentedAgentic AI detects and remediates issues Source
05 ClosedNot documented
06 ReviewedDocumentedKnowledge articles generated from resolved incidents Source

Where is Ivanti strongest?

  • 14 ITIL 4-certified practices, including configuration, change, release and deployment, and service level management.
  • Cloud, on-premises or hybrid deployment.
  • AI documented at five stages: virtual agent intake, classification, routing, agentic remediation and knowledge generated from resolved incidents.

Where does Ivanti fall short?

  • No public pricing.
  • No self-serve trial or public price, and on-premises or hybrid rollouts usually need a longer design phase.
  • Integration catalogue size is not published on the pages we read.

Who should shortlist Ivanti?

Organisations that must keep ITSM on-premises or hybrid and want certified ITIL practices, particularly those with formal configuration and release processes.

What are the closest alternatives?

What are the key facts?

  • Ivanti lists 14 ITIL 4-certified practices, including configuration management, change management, release and deployment management and service level management.

    Source: Ivanti Neurons for ITSM page

  • AI features include ticket and incident summaries, automatic classification and routing, knowledge articles generated from resolved incidents, and agentic AI that works to 'detect and remediate issues before end users report them'.

    Source: Ivanti Neurons for ITSM page

  • Ivanti Neurons for ITSM can be 'deployed in the cloud, on-premises, or through a hybrid setup'.

    Source: Ivanti Neurons for ITSM page

What else do buyers ask about Ivanti?

How much does Ivanti Neurons for ITSM cost?

Ivanti does not publish prices; contact sales for a quote.

Can Ivanti Neurons for ITSM run on-premises?

Yes. Ivanti says it can be deployed in the cloud, on-premises or through a hybrid setup.

How many ITIL practices does Ivanti support?

Ivanti lists 14 ITIL 4-certified practices.

Where next?

Ivanti head to head: vs Freshservice, vs Halo, vs Jira Service Management, vs ServiceDesk Plus, vs ServiceNow, vs SysAid, vs Zendesk, vs monday service