HEAD TO HEAD · RATED SEPTEMBER 2026
Last reviewed 27 September 2026 · Service Desk Compare reviewers
monday service wins on the business-teams weights and scores at least as high on every criterion.
Totals and ranks on this page use the business-teams weights (five criteria at 20% each; ITIL and CMDB shown for information only). For ITIL and CMDB weighted scores, see the full ITSM ranking.
Ivanti
5.5 / 10
Rank 9 of 9 on the business-teams ranking
Full ITSM ranking: rank 9 at 6.4
Not published
Read the Ivanti Neurons for ITSM reviewmonday service
8.3 / 10
Rank 1= of 9 on the business-teams ranking
Full ITSM ranking: rank 7= at 7.0
$31 per seat per month (Standard, annual; 3-seat minimum)
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| Criterion | Weight | Ivanti | monday service | Higher score |
|---|---|---|---|---|
ITIL practice coverageWhy these scoresIvanti: 14 ITIL 4-certified practices listed, including configuration, release and deployment, and service level management. monday service: Request intake, incident handling, SLA monitoring and a knowledge base are documented; problem and change management are not documented on the pages we read. | Info only | 9 | 4 | Ivanti |
Automation and AI assistanceWhy these scoresIvanti: Ticket summaries, classification and routing, knowledge generation and agentic remediation are documented. monday service: Named IT agents (IT Help, Device, Access) plus triage, knowledge and SLA monitoring agents, and AI Ticket Triage on every plan including Standard. | 20% | 7.5 | 9 | monday service |
Time to valueWhy these scoresIvanti: No public trial or price, and cloud, on-premises and hybrid options usually mean a longer design phase. monday service: Published plans from three seats, a 14-day trial and board-based setup that does not require an ITIL process design up front. | 20% | 4.5 | 8.5 | monday service |
Configuration management (CMDB)Why these scoresIvanti: Configuration management and IT asset management are certified practices, with less discovery detail published than ServiceNow [ServiceNow CMDB page]. monday service: No CMDB or IT asset management is documented on the pages we read, the lowest score in this set. | Info only | 8.5 | 2 | Ivanti |
Usability for non-IT requestersWhy these scoresIvanti: A virtual agent, chatbots and self-service portals are documented. monday service: A customer portal on every plan (10 users on Standard, 100 on Pro, unlimited on Enterprise) and intake through email and WorkForms. | 20% | 6.5 | 8.5 | monday service |
IntegrationsWhy these scoresIvanti: Hybrid deployment suits connections to on-premises systems; the integration catalogue size is not published. monday service: PagerDuty, Active Directory, Jira, Slack and Teams are named, plus '200+ more via API, MCP & native connectors'. | 20% | 7 | 7.5 | monday service |
Pricing transparencyWhy these scoresIvanti: No public pricing; contact sales. monday service: Standard and Pro are priced publicly; Enterprise is quoted and portal user caps vary by plan. | 20% | 2 | 8 | monday service |
Ivanti scores higher on 0 criteria, monday service on 5, and 0 are tied among the five scored criteria.
| Plan | Price | What changes |
|---|---|---|
| All plans | Not published | Contact sales. |
| Plan | Price | What changes |
|---|---|---|
| Standard | $31 per seat/month | Billed annually, 3-seat minimum. AI Ticket Triage for 1 ticket board; ticket intake via email and WorkForms; customer portal for up to 10 users; unlimited tickets. |
| Pro | $45 per seat/month | Billed annually. AI Ticket Triage for 3 boards; portal for up to 100 users; dynamic auto-responses for any channel. |
| Enterprise | Not published (contact sales) | AI Ticket Triage for unlimited boards; unlimited portal users; 250K automation and integration actions per month; HIPAA compliance. |
| Trial | 14 days |
Source: monday service pricing
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| Stage | Status | Note |
|---|---|---|
| 01 Logged | Documented | Virtual agent, chatbots and self-service portals Source |
| 02 Categorised | Documented | Automatically classifies incoming tickets Source |
| 03 Routed | Documented | Routes tickets to the right team Source |
| 04 Resolved | Documented | Agentic AI detects and remediates issues Source |
| 05 Closed | Not documented | |
| 06 Reviewed | Documented | Knowledge articles generated from resolved incidents Source |
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| Stage | Status | Note |
|---|---|---|
| 01 Logged | Documented | Intake through email, WorkForms and the portal Source |
| 02 Categorised | Documented | Automatic categorization and summarization of cross-channel requests Source |
| 03 Routed | Documented | Skill-based and load-balanced routing Source |
| 04 Resolved | Documented | Intake & Triage Agent auto-resolves common requests Source |
| 05 Closed | Not documented | |
| 06 Reviewed | Documented | Knowledge Agent flags stale articles and learns from resolved tickets Source |
What each vendor's public pages document for each stage, as read on 27 Sep 2026. 'Not documented' means we did not find it on the pages we read, not that the product cannot do it.
Ivanti does not score higher than monday service on any of the five scored criteria. Choose it for reasons outside our scores, such as fit with tools you already run. We list it as best for: organisations that must run ITSM on-premises or hybrid with certified ITIL practices. Read the Ivanti Neurons for ITSM review
Choose monday service if pricing transparency and time to value matter most to your team. It scores 8 and 8.5 there, against Ivanti's 2 and 4.5. Standard and Pro are priced publicly; Enterprise is quoted and portal user caps vary by plan. We list it as best for: mid-size IT teams that want AI triage and agents on every plan and serve requesters outside IT. Read the monday service review
On the business-teams weights, monday service scores 8.3 and Ivanti 5.5 out of 10, ranking 1= and 9 of 9 on the business-teams ranking. Ivanti leads on 0 criteria and monday service on 5.
Ivanti lists Not published; monday service lists $31 per seat per month (Standard, annual; 3-seat minimum). Ivanti does not publish prices, so a direct comparison needs a quote [Ivanti page]. Pricing units differ (per agent, per seat or per technician), so compare the plan that includes the practices you need. On pricing transparency Ivanti scores 2 and monday service 8. The calculator prices both for your agent count.
On ITIL practice coverage Ivanti scores 9 and monday service 4; on configuration management (CMDB) Ivanti scores 8.5 and monday service 2. Configuration management and IT asset management are certified practices, with less discovery detail published than ServiceNow [ServiceNow CMDB page].