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HEAD TO HEAD · RATED SEPTEMBER 2026

Ivanti vs monday service: which IT service desk fits a mid-size team in 2026?

Last reviewed 27 September 2026 · Service Desk Compare reviewers

monday service wins on the business-teams weights and scores at least as high on every criterion.

Totals and ranks on this page use the business-teams weights (five criteria at 20% each; ITIL and CMDB shown for information only). For ITIL and CMDB weighted scores, see the full ITSM ranking.

How do Ivanti and monday service compare on each criterion?

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Ivanti Neurons for ITSM and monday service scores by criterion, editorial assessment, 0 to 10
CriterionWeightIvantimonday serviceHigher score
ITIL practice coverage
Why these scores

Ivanti: 14 ITIL 4-certified practices listed, including configuration, release and deployment, and service level management.

monday service: Request intake, incident handling, SLA monitoring and a knowledge base are documented; problem and change management are not documented on the pages we read.

Info only94Ivanti
Automation and AI assistance
Why these scores

Ivanti: Ticket summaries, classification and routing, knowledge generation and agentic remediation are documented.

monday service: Named IT agents (IT Help, Device, Access) plus triage, knowledge and SLA monitoring agents, and AI Ticket Triage on every plan including Standard.

20%7.59monday service
Time to value
Why these scores

Ivanti: No public trial or price, and cloud, on-premises and hybrid options usually mean a longer design phase.

monday service: Published plans from three seats, a 14-day trial and board-based setup that does not require an ITIL process design up front.

20%4.58.5monday service
Configuration management (CMDB)
Why these scores

Ivanti: Configuration management and IT asset management are certified practices, with less discovery detail published than ServiceNow [ServiceNow CMDB page].

monday service: No CMDB or IT asset management is documented on the pages we read, the lowest score in this set.

Info only8.52Ivanti
Usability for non-IT requesters
Why these scores

Ivanti: A virtual agent, chatbots and self-service portals are documented.

monday service: A customer portal on every plan (10 users on Standard, 100 on Pro, unlimited on Enterprise) and intake through email and WorkForms.

20%6.58.5monday service
Integrations
Why these scores

Ivanti: Hybrid deployment suits connections to on-premises systems; the integration catalogue size is not published.

monday service: PagerDuty, Active Directory, Jira, Slack and Teams are named, plus '200+ more via API, MCP & native connectors'.

20%77.5monday service
Pricing transparency
Why these scores

Ivanti: No public pricing; contact sales.

monday service: Standard and Pro are priced publicly; Enterprise is quoted and portal user caps vary by plan.

20%28monday service

Ivanti scores higher on 0 criteria, monday service on 5, and 0 are tied among the five scored criteria.

How much do Ivanti and monday service cost?

Ivanti Neurons for ITSM

Ivanti Neurons for ITSM published pricing
PlanPriceWhat changes
All plansNot publishedContact sales.

Source: G2 comparison page: 'No pricing publicly available'

monday service

monday service published pricing
PlanPriceWhat changes
Standard$31 per seat/monthBilled annually, 3-seat minimum. AI Ticket Triage for 1 ticket board; ticket intake via email and WorkForms; customer portal for up to 10 users; unlimited tickets.
Pro$45 per seat/monthBilled annually. AI Ticket Triage for 3 boards; portal for up to 100 users; dynamic auto-responses for any channel.
EnterpriseNot published (contact sales)AI Ticket Triage for unlimited boards; unlimited portal users; 250K automation and integration actions per month; HIPAA compliance.
Trial14 days

Source: monday service pricing

Which ticket stages does each one automate?

Lifecycle Automation Census: documented automation by ticket stageIvanti Neurons for ITSM documents automation at 5 of six stages, with 0 partial.01Logged✓DocumentedVirtual agent,chatbots andself-service portals02Categorised✓DocumentedAutomaticallyclassifies incomingtickets03Routed✓DocumentedRoutes tickets to theright team04Resolved✓DocumentedAgentic AI detects andremediates issues05ClosedNot documented06Reviewed✓DocumentedKnowledge articlesgenerated fromresolved incidents
What each vendor's public pages document for each stage, as read on 27 Sep 2026. 'Not documented' means we did not find it on the pages we read, not that the product cannot do it.

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Lifecycle Automation Census for Ivanti Neurons for ITSM, as a table
StageStatusNote
01 LoggedDocumentedVirtual agent, chatbots and self-service portals Source
02 CategorisedDocumentedAutomatically classifies incoming tickets Source
03 RoutedDocumentedRoutes tickets to the right team Source
04 ResolvedDocumentedAgentic AI detects and remediates issues Source
05 ClosedNot documented
06 ReviewedDocumentedKnowledge articles generated from resolved incidents Source
Lifecycle Automation Census: documented automation by ticket stagemonday service documents automation at 5 of six stages, with 0 partial.01Logged✓DocumentedIntake through email,WorkForms and theportal02Categorised✓DocumentedAutomaticcategorization andsummarization ofcross-channel requests03Routed✓DocumentedSkill-based andload-balanced routing04Resolved✓DocumentedIntake & Triage Agentauto-resolves commonrequests05ClosedNot documented06Reviewed✓DocumentedKnowledge Agent flagsstale articles andlearns from resolvedtickets
What each vendor's public pages document for each stage, as read on 27 Sep 2026. 'Not documented' means we did not find it on the pages we read, not that the product cannot do it.

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Lifecycle Automation Census for monday service, as a table
StageStatusNote
01 LoggedDocumentedIntake through email, WorkForms and the portal Source
02 CategorisedDocumentedAutomatic categorization and summarization of cross-channel requests Source
03 RoutedDocumentedSkill-based and load-balanced routing Source
04 ResolvedDocumentedIntake & Triage Agent auto-resolves common requests Source
05 ClosedNot documented
06 ReviewedDocumentedKnowledge Agent flags stale articles and learns from resolved tickets Source

What each vendor's public pages document for each stage, as read on 27 Sep 2026. 'Not documented' means we did not find it on the pages we read, not that the product cannot do it.

When should you choose Ivanti?

Ivanti does not score higher than monday service on any of the five scored criteria. Choose it for reasons outside our scores, such as fit with tools you already run. We list it as best for: organisations that must run ITSM on-premises or hybrid with certified ITIL practices. Read the Ivanti Neurons for ITSM review

When should you choose monday service?

Choose monday service if pricing transparency and time to value matter most to your team. It scores 8 and 8.5 there, against Ivanti's 2 and 4.5. Standard and Pro are priced publicly; Enterprise is quoted and portal user caps vary by plan. We list it as best for: mid-size IT teams that want AI triage and agents on every plan and serve requesters outside IT. Read the monday service review

What do buyers ask about Ivanti and monday service?

Which is better overall, Ivanti or monday service?

On the business-teams weights, monday service scores 8.3 and Ivanti 5.5 out of 10, ranking 1= and 9 of 9 on the business-teams ranking. Ivanti leads on 0 criteria and monday service on 5.

Which is cheaper, Ivanti or monday service?

Ivanti lists Not published; monday service lists $31 per seat per month (Standard, annual; 3-seat minimum). Ivanti does not publish prices, so a direct comparison needs a quote [Ivanti page]. Pricing units differ (per agent, per seat or per technician), so compare the plan that includes the practices you need. On pricing transparency Ivanti scores 2 and monday service 8. The calculator prices both for your agent count.

Which has the deeper ITIL coverage and CMDB?

On ITIL practice coverage Ivanti scores 9 and monday service 4; on configuration management (CMDB) Ivanti scores 8.5 and monday service 2. Configuration management and IT asset management are certified practices, with less discovery detail published than ServiceNow [ServiceNow CMDB page].

Where next?