DESK REVIEW · BUSINESS TEAMS RANK 5 · FULL ITSM RANK 2= OF 9 · RATED SEPTEMBER 2026

Halo (formerly HaloITSM) review 2026: one price for ITSM, CMDB and AI

Last reviewed 27 September 2026 · Service Desk Compare reviewers

The simplest price sheet in ITSM, attached to one of the broadest platforms.

Best all-inclusive single price

Best for: Teams that want every module in one per-agent licence
Deployment: Cloud (on-premises not mentioned on pages reviewed)
Starting price: £66 per agent per month (UK list, annual)

Business-teams ranking

Rank 5

7.7 / 10

Business teams and lean IT

Full ITSM ranking

Rank 2=Tied at 7.8

7.8 / 10

ITIL and CMDB included How we score

haloitsm.com redirects to usehalo.com, where the product is now sold as Halo. We use 'Halo (formerly HaloITSM)' on first mention.

How does Halo score on each criterion?

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Halo scores by criterion, 0 to 10
Criterion	Weight	Score	Why
ITIL practice coverage	15%	8.5 / 10	Incident, problem, change and request management with ITIL-aligned workflows, all in one licence.
Automation and AI assistance	18%	8.0 / 10	The only vendor whose pages document all six lifecycle stages we track, including closure when a requester replies with thanks.
Time to value	18%	6.5 / 10	A 30-day full-feature trial helps, but the platform spans ITSM, CRM, billing and projects, so scoping takes time.
Configuration management (CMDB)	12%	8.0 / 10	Assets and CMDB are included in the single licence rather than sold as an add-on.
Usability for non-IT requesters	14%	7.0 / 10	An end-user virtual agent works across web chat, Teams, Slack and the self-service portal.
Integrations	10%	8.0 / 10	Halo states over 250 native integrations.
Pricing transparencyTied highest	13%	9.0 / 10	One published per-agent price with no tiers or bolt-ons; the US dollar figure sits behind a currency selector.

Scores are editorial assessments from public vendor pages. Total computed from published weights.

What does Halo cost?

Halo published pricing
Plan	Price	What changes
One plan	£66 per agent/month	Billed annually. UK list price; the page offers a currency selector for other regions. Named or concurrent licences at the same price.
Halo Enterprise Package	$1M a year	Unlimited licences and funded implementation, fixed price.
Trial	30 days	All features and modules.

Source: Halo pricing

Which ticket stages does Halo automate?

Halo documents automation at 6 of 6 stages.

What each vendor's public pages document for each stage, as read on 27 Sep 2026. 'Not documented' means we did not find it on the pages we read, not that the product cannot do it.

Lifecycle Automation Census for Halo, as a table
Stage	Status	Note
01 Logged	Documented	End-user virtual agent triages and logs requests on chat, Teams, Slack and portal Source
02 Categorised	Documented	AI suggestions for categorisation and prioritisation Source
03 Routed	Documented	AI suggestions for team routing and SLA-breach warnings Source
04 Resolved	Documented	Process agents auto-resolve known issues Source
05 Closed	Documented	A requester's thank-you reply is read as resolution Source
06 Reviewed	Documented	Ticket records turned into standardised knowledge Source

Where is Halo strongest?

No tiers and no bolt-ons: ITSM, assets and CMDB, enterprise service management and Halo AI are in the one licence.
Automation documented at every stage we track, including reading a requester's thank-you reply as resolution.
Over 250 native integrations stated, and named or concurrent licences at the same price.

Where does Halo fall short?

The pricing page shows a UK list price; the US dollar figure sits behind a currency selector and is not in the page text we read.
On-premises deployment is not mentioned on the pages we read.
The platform also covers CRM, billing and project management, so a team that wants only a service desk will spend time deciding what to switch off.

Who should shortlist Halo?

Mid-size IT teams that want a full ITIL desk with CMDB and AI without negotiating modules, and MSP-style or multi-department teams that will use the wider platform. Teams that need an on-premises install should confirm it with Halo directly.

What are the closest alternatives?

What are the key facts?

haloitsm.com now redirects to usehalo.com, where the product is sold as Halo.
Source: redirect observed on haloitsm.com/pricing
Halo's pricing page says 'No tiers, no bolt-ons, no locked-away features'; ITSM, Halo AI, assets and CMDB, enterprise service management and project management ship in one price.
Source: Halo pricing
Halo lists incident, problem and change management, 'Assets & CMDB' and 'ITIL-aligned workflows', and says it connects to 'over 250+ native integrations'.
Source: Halo home page
Halo AI documents an end-user virtual agent on web chat, Teams, Slack and the portal, suggestions for categorisation, prioritisation and team routing, process agents that 'auto-resolve known issues', and knowledge generated from ticket records.
Source: Halo AI page

What else do buyers ask about Halo?

How much does Halo cost?

Halo publishes one per-agent price that includes every module. The UK list price is £66 per agent per month, billed annually; other currencies are shown through a selector on the pricing page. A 30-day trial includes all features.

Is HaloITSM the same as Halo?

Yes. haloitsm.com now redirects to usehalo.com, where the product is sold as Halo.

Does Halo include a CMDB?

Yes. Halo lists assets and CMDB in the single licence rather than as an add-on.

Where next?

Halo head to head: vs Freshservice, vs Jira Service Management, vs ServiceDesk Plus, vs ServiceNow, vs SysAid, vs Zendesk, vs monday service, vs Ivanti