HEAD TO HEAD · RATED SEPTEMBER 2026
Last reviewed 27 September 2026 · Service Desk Compare reviewers
Halo wins on the business-teams weights and scores at least as high on every criterion.
Totals and ranks on this page use the business-teams weights (five criteria at 20% each; ITIL and CMDB shown for information only). For ITIL and CMDB weighted scores, see the full ITSM ranking.
Halo
7.7 / 10
Rank 5 of 9 on the business-teams ranking
Full ITSM ranking: rank 2= at 7.8
£66 per agent per month (UK list, annual)
Read the Halo reviewIvanti
5.5 / 10
Rank 9 of 9 on the business-teams ranking
Full ITSM ranking: rank 9 at 6.4
Not published
Read the Ivanti Neurons for ITSM reviewScroll for more
| Criterion | Weight | Halo | Ivanti | Higher score |
|---|---|---|---|---|
ITIL practice coverageWhy these scoresHalo: Incident, problem, change and request management with ITIL-aligned workflows, all in one licence. Ivanti: 14 ITIL 4-certified practices listed, including configuration, release and deployment, and service level management. | Info only | 8.5 | 9 | Ivanti |
Automation and AI assistanceWhy these scoresHalo: The only vendor whose pages document all six lifecycle stages we track, including closure when a requester replies with thanks. Ivanti: Ticket summaries, classification and routing, knowledge generation and agentic remediation are documented. | 20% | 8 | 7.5 | Halo |
Time to valueWhy these scoresHalo: A 30-day full-feature trial helps, but the platform spans ITSM, CRM, billing and projects, so scoping takes time. Ivanti: No public trial or price, and cloud, on-premises and hybrid options usually mean a longer design phase. | 20% | 6.5 | 4.5 | Halo |
Configuration management (CMDB)Why these scoresHalo: Assets and CMDB are included in the single licence rather than sold as an add-on. Ivanti: Configuration management and IT asset management are certified practices, with less discovery detail published than ServiceNow [ServiceNow CMDB page]. | Info only | 8 | 8.5 | Ivanti |
Usability for non-IT requestersWhy these scoresHalo: An end-user virtual agent works across web chat, Teams, Slack and the self-service portal. Ivanti: A virtual agent, chatbots and self-service portals are documented. | 20% | 7 | 6.5 | Halo |
IntegrationsWhy these scoresHalo: Halo states over 250 native integrations. Ivanti: Hybrid deployment suits connections to on-premises systems; the integration catalogue size is not published. | 20% | 8 | 7 | Halo |
Pricing transparencyWhy these scoresHalo: One published per-agent price with no tiers or bolt-ons; the US dollar figure sits behind a currency selector. Ivanti: No public pricing; contact sales. | 20% | 9 | 2 | Halo |
Halo scores higher on 5 criteria, Ivanti on 0, and 0 are tied among the five scored criteria.
| Plan | Price | What changes |
|---|---|---|
| One plan | £66 per agent/month | Billed annually. UK list price; the page offers a currency selector for other regions. Named or concurrent licences at the same price. |
| Halo Enterprise Package | $1M a year | Unlimited licences and funded implementation, fixed price. |
| Trial | 30 days | All features and modules. |
Source: Halo pricing
| Plan | Price | What changes |
|---|---|---|
| All plans | Not published | Contact sales. |
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| Stage | Status | Note |
|---|---|---|
| 01 Logged | Documented | End-user virtual agent triages and logs requests on chat, Teams, Slack and portal Source |
| 02 Categorised | Documented | AI suggestions for categorisation and prioritisation Source |
| 03 Routed | Documented | AI suggestions for team routing and SLA-breach warnings Source |
| 04 Resolved | Documented | Process agents auto-resolve known issues Source |
| 05 Closed | Documented | A requester's thank-you reply is read as resolution Source |
| 06 Reviewed | Documented | Ticket records turned into standardised knowledge Source |
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| Stage | Status | Note |
|---|---|---|
| 01 Logged | Documented | Virtual agent, chatbots and self-service portals Source |
| 02 Categorised | Documented | Automatically classifies incoming tickets Source |
| 03 Routed | Documented | Routes tickets to the right team Source |
| 04 Resolved | Documented | Agentic AI detects and remediates issues Source |
| 05 Closed | Not documented | |
| 06 Reviewed | Documented | Knowledge articles generated from resolved incidents Source |
What each vendor's public pages document for each stage, as read on 27 Sep 2026. 'Not documented' means we did not find it on the pages we read, not that the product cannot do it.
Choose Halo if pricing transparency and time to value matter most to your team. It scores 9 and 6.5 there, against Ivanti's 2 and 4.5. One published per-agent price with no tiers or bolt-ons; the US dollar figure sits behind a currency selector. We list it as best for: teams that want every module in one per-agent licence. Read the Halo review
Ivanti does not score higher than Halo on any of the five scored criteria. Choose it for reasons outside our scores, such as fit with tools you already run. We list it as best for: organisations that must run ITSM on-premises or hybrid with certified ITIL practices. Read the Ivanti Neurons for ITSM review
On the business-teams weights, Halo scores 7.7 and Ivanti 5.5 out of 10, ranking 5 and 9 of 9 on the business-teams ranking. Halo leads on 5 criteria and Ivanti on 0.
Halo lists £66 per agent per month (UK list, annual); Ivanti lists Not published. Ivanti does not publish prices, so a direct comparison needs a quote [Ivanti page]. Pricing units differ (per agent, per seat or per technician), so compare the plan that includes the practices you need. On pricing transparency Halo scores 9 and Ivanti 2. The calculator prices both for your agent count.
On ITIL practice coverage Halo scores 8.5 and Ivanti 9; on configuration management (CMDB) Halo scores 8 and Ivanti 8.5. Configuration management and IT asset management are certified practices, with less discovery detail published than ServiceNow [ServiceNow CMDB page].