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ALTERNATIVES · RATED SEPTEMBER 2026

Halo alternatives (2026): 8 IT service desks scored against Halo

Last reviewed 27 September 2026 · Service Desk Compare reviewers

Totals and ranks on this page use the business-teams weights (five criteria at 20% each; ITIL and CMDB not scored). For ITIL and CMDB weighted scores, see the full ITSM ranking.

Why do teams look for Halo alternatives?

These points come from Halo's own pricing and product pages. They describe what is and is not published, not problems reported by users.

  • The pricing page text shows a UK list price in pounds, £66 per agent per month billed annually; the US dollar figure sits behind a currency selector [Halo pricing].
  • There is one plan with every module ('No tiers, no bolt-ons, no locked-away features'), so there is no lower-priced entry tier for a team that only needs a help desk [Halo pricing].
  • On-premises deployment is not mentioned on the pages we read [Halo pricing] [Halo home page].

Which Halo alternatives score highest?

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8 alternatives in rank order against Halo (7.7). Editorial assessment, 0 to 10.
AlternativeTotal (vs 7.7)Beats Halo onHalo beats it onTied onStarting priceCompare
Zendesk for IT (Employee Service)8.3AI (8.5 vs 8), Time to value (8 vs 6.5), Requesters (8.5 vs 7), Integrations (8.5 vs 8)Pricing (8 vs 9)None$29 per agent per month (Suite Team, annual)Zendesk vs Halo
monday service8.3AI (9 vs 8), Time to value (8.5 vs 6.5), Requesters (8.5 vs 7)Integrations (7.5 vs 8), Pricing (8 vs 9)None$31 per seat per month (Standard, annual; 3-seat minimum)monday service vs Halo
Freshservice8.2Time to value (8.5 vs 6.5), Requesters (8.5 vs 7)Integrations (7.5 vs 8), Pricing (8.5 vs 9)AI (8 vs 8)$19 per agent per month (annual)Freshservice vs Halo
Jira Service Management7.9Time to value (7 vs 6.5), Integrations (9 vs 8)AI (7.5 vs 8)Requesters (7 vs 7), Pricing (9 vs 9)Free for 3 agents; Standard $20 per agent per monthJira Service Management vs Halo
ManageEngine ServiceDesk Plus7.1NoneAI (6.5 vs 8), Requesters (6.5 vs 7), Integrations (7 vs 8)Time to value (6.5 vs 6.5), Pricing (9 vs 9)Free for 2 technicians; Standard from $13 per technician per monthServiceDesk Plus vs Halo
SysAid7.1Time to value (7 vs 6.5)Integrations (6.5 vs 8), Pricing (7 vs 9)AI (8 vs 8), Requesters (7 vs 7)$89 per agent per month (Professional)SysAid vs Halo
ServiceNow ITSM6.2AI (9 vs 8), Integrations (9 vs 8)Time to value (4 vs 6.5), Pricing (2 vs 9)Requesters (7 vs 7)Not publishedServiceNow vs Halo
Ivanti Neurons for ITSM5.5NoneAI (7.5 vs 8), Time to value (4.5 vs 6.5), Requesters (6.5 vs 7), Integrations (7 vs 8), Pricing (2 vs 9)NoneNot publishedIvanti vs Halo

ServiceNow evidence: [ServiceNow ITSM page] [ServiceNow CMDB page] [ServiceNow AI agents page] [G2 ServiceNow reviews] [G2 compare page]

Where does each alternative beat Halo, and where is Halo still better?

Zendesk for IT (Employee Service)

Beats Halo on: automation and AI assistance (8.5 vs 8), time to value (8 vs 6.5), usability for non-IT requesters (8.5 vs 7), integrations (8.5 vs 8)

Halo is still better on: pricing transparency (8 vs 9)

Best for one vendor across customer and employee service

Read the reviewZendesk vs Halo

Rank

1=

8.3 / 10 vs 7.7

monday service

Beats Halo on: automation and AI assistance (9 vs 8), time to value (8.5 vs 6.5), usability for non-IT requesters (8.5 vs 7)

Halo is still better on: integrations (7.5 vs 8), pricing transparency (8 vs 9)

Best for AI agents across IT, HR and other departments

Read the reviewmonday service vs Halo

Rank

1=

8.3 / 10 vs 7.7

Freshservice

Beats Halo on: time to value (8.5 vs 6.5), usability for non-IT requesters (8.5 vs 7)

Halo is still better on: integrations (7.5 vs 8), pricing transparency (8.5 vs 9)

Tied on: automation and AI assistance (8 vs 8)

Top ranked for mid-size IT teams

Read the reviewFreshservice vs Halo

Rank

3

8.2 / 10 vs 7.7

ManageEngine ServiceDesk Plus

Does not score higher than Halo on any criterion

Halo is still better on: automation and AI assistance (6.5 vs 8), usability for non-IT requesters (6.5 vs 7), integrations (7 vs 8)

Tied on: time to value (6.5 vs 6.5), pricing transparency (9 vs 9)

Best ITIL certification breadth at a published price

Read the reviewServiceDesk Plus vs Halo

Rank

6=

7.1 / 10 vs 7.7

SysAid

Beats Halo on: time to value (7 vs 6.5)

Halo is still better on: integrations (6.5 vs 8), pricing transparency (7 vs 9)

Tied on: automation and AI assistance (8 vs 8), usability for non-IT requesters (7 vs 7)

Best for building your own AI agents on a mid-size desk

Read the reviewSysAid vs Halo

Rank

6=

7.1 / 10 vs 7.7

Ivanti Neurons for ITSM

Does not score higher than Halo on any criterion

Halo is still better on: automation and AI assistance (7.5 vs 8), time to value (4.5 vs 6.5), usability for non-IT requesters (6.5 vs 7), integrations (7 vs 8), pricing transparency (2 vs 9)

Best for hybrid or on-premises ITIL estates

Read the reviewIvanti vs Halo

Rank

9

5.5 / 10 vs 7.7

Which alternative fits which need?

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NeedBest-scoring alternativeHalo's score
Automation and AI assistancemonday service, ServiceNow (9)8
Time to valuemonday service, Freshservice (8.5)6.5
Usability for non-IT requestersZendesk, monday service, Freshservice (8.5)7
IntegrationsJSM, ServiceNow (9)8
Pricing transparencyJSM, ServiceDesk Plus (9)9

When should you stay with Halo?

Stay with Halo if pricing transparency and automation and AI assistance are what you value most: it scores 9 (tied highest in the set) and 8 there. One £66 per agent licence (UK list price) includes ITSM, Halo AI, assets and CMDB, and Halo is the only vendor whose pages document automation at all six ticket stages we track.

What do buyers ask about Halo alternatives?

What is the best alternative to Halo?

Zendesk for IT (Employee Service) scores highest of the alternatives at 8.3 out of 10 on the business-teams weights, against Halo's 7.7; monday service ties at the same total. It beats Halo on automation and AI assistance, time to value, usability for non-IT requesters and integrations.

Which Halo alternatives publish their prices?

Zendesk for IT (Employee Service), at $29 per agent per month (Suite Team, annual), monday service, at $31 per seat per month (Standard, annual; 3-seat minimum), Freshservice, at $19 per agent per month (annual), Jira Service Management, at Free for 3 agents; Standard $20 per agent per month, ManageEngine ServiceDesk Plus, at Free for 2 technicians; Standard from $13 per technician per month, and SysAid, at $89 per agent per month (Professional). ServiceNow ITSM and Ivanti Neurons for ITSM do not publish prices [G2 compare page].

Which alternative is closest to Halo overall?

Jira Service Management at 7.9 against 7.7. See the head-to-head page for the criterion-by-criterion view.

Where next?