HEAD TO HEAD · RATED SEPTEMBER 2026
Last reviewed 27 September 2026 · Service Desk Compare reviewers
Halo wins on the business-teams weights; SysAid is the stronger pick where time to value matter most.
Totals and ranks on this page use the business-teams weights (five criteria at 20% each; ITIL and CMDB shown for information only). For ITIL and CMDB weighted scores, see the full ITSM ranking.
Halo
7.7 / 10
Rank 5 of 9 on the business-teams ranking
Full ITSM ranking: rank 2= at 7.8
£66 per agent per month (UK list, annual)
Read the Halo reviewSysAid
7.1 / 10
Rank 6= of 9 on the business-teams ranking
Full ITSM ranking: rank 6 at 7.1
$89 per agent per month (Professional)
Read the SysAid reviewScroll for more
| Criterion | Weight | Halo | SysAid | Higher score |
|---|---|---|---|---|
ITIL practice coverageWhy these scoresHalo: Incident, problem, change and request management with ITIL-aligned workflows, all in one licence. SysAid: Request, incident, change and problem management on both plans; no ITIL or PinkVERIFY certification claim on the pages we read. | Info only | 8.5 | 7.5 | Halo |
Automation and AI assistanceWhy these scoresHalo: The only vendor whose pages document all six lifecycle stages we track, including closure when a requester replies with thanks. SysAid: Pre-built AI agents, a Copilot for agents and end users and an AI Agent Builder; tailor-made agents on Enterprise. | 20% | 8 | 8 | Tie |
Time to valueWhy these scoresHalo: A 30-day full-feature trial helps, but the platform spans ITSM, CRM, billing and projects, so scoping takes time. SysAid: SysAid says a help desk can be live in 30 days or less with guided implementation, a vendor claim we have not verified. | 20% | 6.5 | 7 | SysAid |
Configuration management (CMDB)Why these scoresHalo: Assets and CMDB are included in the single licence rather than sold as an add-on. SysAid: All-in-one asset management with 250 managed assets on Professional; CMDB depth is not documented. | Info only | 8 | 6.5 | Halo |
Usability for non-IT requestersWhy these scoresHalo: An end-user virtual agent works across web chat, Teams, Slack and the self-service portal. SysAid: An AI Copilot for end users and a service catalog, with few requester-portal details on the pages we read. | 20% | 7 | 7 | Tie |
IntegrationsWhy these scoresHalo: Halo states over 250 native integrations. SysAid: Integrations run through bundled Workato credits (100K on Professional, 300K on Enterprise) rather than a published connector list. | 20% | 8 | 6.5 | Halo |
Pricing transparencyWhy these scoresHalo: One published per-agent price with no tiers or bolt-ons; the US dollar figure sits behind a currency selector. SysAid: Professional is priced at $89 per agent; Enterprise is quoted and starts at 20 agents. | 20% | 9 | 7 | Halo |
Halo scores higher on 2 criteria, SysAid on 1, and 2 are tied among the five scored criteria.
| Plan | Price | What changes |
|---|---|---|
| One plan | £66 per agent/month | Billed annually. UK list price; the page offers a currency selector for other regions. Named or concurrent licences at the same price. |
| Halo Enterprise Package | $1M a year | Unlimited licences and funded implementation, fixed price. |
| Trial | 30 days | All features and modules. |
Source: Halo pricing
| Plan | Price | What changes |
|---|---|---|
| Professional | $89 per agent/month | Request, incident, change and problem management; asset management with 250 managed assets; Copilot; pre-built AI agents; 100K Workato credits. |
| Enterprise | Not published (custom, starting at 20 agents) | Adds tailor-made AI agents, sandbox, advanced BI, 300K Workato credits. |
Source: SysAid pricing
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| Stage | Status | Note |
|---|---|---|
| 01 Logged | Documented | End-user virtual agent triages and logs requests on chat, Teams, Slack and portal Source |
| 02 Categorised | Documented | AI suggestions for categorisation and prioritisation Source |
| 03 Routed | Documented | AI suggestions for team routing and SLA-breach warnings Source |
| 04 Resolved | Documented | Process agents auto-resolve known issues Source |
| 05 Closed | Documented | A requester's thank-you reply is read as resolution Source |
| 06 Reviewed | Documented | Ticket records turned into standardised knowledge Source |
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| Stage | Status | Note |
|---|---|---|
| 01 Logged | Partial | AI aims to resolve incidents before they become tickets Source |
| 02 Categorised | Not documented | |
| 03 Routed | Not documented | |
| 04 Resolved | Documented | Pre-built AI agents handle issues start to finish Source |
| 05 Closed | Not documented | |
| 06 Reviewed | Documented | Problem and knowledge management listed Source |
What each vendor's public pages document for each stage, as read on 27 Sep 2026. 'Not documented' means we did not find it on the pages we read, not that the product cannot do it.
Choose Halo if pricing transparency and integrations matter most to your team. It scores 9 and 8 there, against SysAid's 7 and 6.5. One published per-agent price with no tiers or bolt-ons; the US dollar figure sits behind a currency selector. We list it as best for: teams that want every module in one per-agent licence. Read the Halo review
Choose SysAid if time to value matters most to your team. It scores 7 there against Halo's 6.5; it ties on automation and AI assistance and usability for non-IT requesters. SysAid says a help desk can be live in 30 days or less with guided implementation, a vendor claim we have not verified. We list it as best for: mid-size desks that want pre-built and custom AI agents with a guided rollout. Read the SysAid review
On the business-teams weights, Halo scores 7.7 and SysAid 7.1 out of 10, ranking 5 and 6= of 9 on the business-teams ranking. Halo leads on 2 criteria and SysAid on 1, with 2 tied.
Halo lists £66 per agent per month (UK list, annual); SysAid lists $89 per agent per month (Professional). Pricing units differ (per agent, per seat or per technician), so compare the plan that includes the practices you need. On pricing transparency Halo scores 9 and SysAid 7. The calculator prices both for your agent count.
On ITIL practice coverage Halo scores 8.5 and SysAid 7.5; on configuration management (CMDB) Halo scores 8 and SysAid 6.5. Assets and CMDB are included in the single licence rather than sold as an add-on.