CALCULATOR · RATED SEPTEMBER 2026
IT service desk cost and score calculator for 2026
Last reviewed 27 September 2026 · Service Desk Compare reviewers
The default settings reproduce our ranking: each slider starts at half of the published weight for its criterion, so the re-weighted scores equal the totals on the ranking page. Change the sliders and the order changes with them. Costs use list prices from vendor pricing pages as published on 27 September 2026, before tax, discounts, add-ons and implementation.
How do the nine service desks rank on your weights?
Scroll for more
| Rank | Service desk | Your score | Our score | Plan | Published price | Monthly cost | Annual cost | Cost per score point |
|---|---|---|---|---|---|---|---|---|
| Rank 1 | FreshserviceFreddy AI Copilot is a separate add-on at $29 per agent per month and is not included in the cost. | 8.3 / 10 | 8.3 | $19 per agent per month, billed annually Source | $380 | $4,560 | $553 per point | |
| Rank 2= | HaloHalo's price is the UK list price in pounds and is not converted. | 7.8 / 10 | 7.8 | £66 per agent per month, billed annually (UK list price; other currencies through the page's currency selector) Source | £1,320 | £15,840 | Not compared (GBP price) | |
| Rank 2= | Jira Service Management | 7.8 / 10 | 7.8 | $20 per agent per month, as listed Source | $400 | $4,800 | $619 per point | |
| Rank 4 | ManageEngine ServiceDesk PlusChange and release management is a $1,195 a year add-on on Standard, not included in the cost. | 7.4 / 10 | 7.4 | $13 from price per technician per month, as listed Source | $260 | $3,120 | $420 per point | |
| Rank 5 | ServiceNow ITSM | 7.2 / 10 | 7.2 | Not published, contact sales Source | Not published, contact sales | Not published, contact sales | Not available | |
| Rank 6 | SysAid | 7.1 / 10 | 7.1 | $89 per agent per month, as listed Source | $1,780 | $21,360 | $2,990 per point | |
| Rank 7= | Zendesk for IT (Employee Service) | 7.0 / 10 | 7.0 | $29 per agent per month, paid yearly Source | $580 | $6,960 | $993 per point | |
| Rank 7= | monday service | 7.0 / 10 | 7.0 | $31 per seat per month, billed annually, 3-seat minimum Source | $620 | $7,440 | $1,067 per point | |
| Rank 9 | Ivanti Neurons for ITSM | 6.4 / 10 | 6.4 | Not published, contact sales Source | Not published, contact sales | Not published, contact sales | Not available |
ServiceNow evidence: [ServiceNow ITSM page] [ServiceNow CMDB page] [G2 compare page]
How the numbers are calculated
Your score = (ITIL score x ITIL slider + AI score x AI slider + time to value score x its slider + CMDB score x its slider + requester score x its slider + integrations score x its slider + pricing score x its slider) / (sum of all seven sliders). Monthly cost = published price per agent, seat or technician x the number of agents, or the plan's minimum if that is higher. Annual cost = monthly cost x 12, or the fixed annual price where a vendor publishes one. Cost per score point = annual cost / your score, shown for US dollar prices only. With the sliders at their defaults, your score equals our published total.
Scores are editorial assessments from public vendor pages, last reviewed 27 September 2026, and prices are list prices as published on that date.
How do I use the calculator?
How is my re-weighted score calculated?
Each service desk's seven criterion scores are multiplied by your slider values, added up and divided by the sum of the sliders. The scores themselves do not change; only the weights do. At the default slider positions the result equals the total on our ranking.
Why do some service desks show no cost?
ServiceNow ITSM [G2 compare page] and Ivanti Neurons for ITSM do not publish prices, and some top plans are quoted, so the calculator shows 'Not published, contact sales' instead of an estimate.
Does the cost include AI add-ons and implementation?
No. It uses the published price of the plan in each row. Add-ons such as Freddy AI Copilot ($29 per agent per month) or ServiceDesk Plus modules ($1,195 a year each), usage allowances and implementation are extra. The total cost guide walks through a 20-agent example.
Why is Halo's price in pounds?
Halo's pricing page shows a UK list price of £66 per agent per month, billed annually, with a currency selector for other regions. We show the figure as published and do not convert it, so Halo has no cost per score point.