NEWS
Summaries of public announcements, with links to the original source. Updated monthly.
Last reviewed 27 September 2026 · Service Desk Compare reviewers
September 2026
Atlassian moved its DoD Impact Level 5 submission forward by six months to July 2028, with a FedRAMP High submission to follow in January 2029. Jira Service Management is among the initial products, and the post ties the programme to the Data Center end-of-life date of 28 March 2029.
Source: Atlassian blog
The 14 September release notes add Anthropic's Claude as a provider for Ask Zia and GenAI features, chart generation in Ask Zia, and reusable workflow approvals.
Source: ManageEngine release notes
Admins describe an automation in their own words and SysAid sets the triggers, conditions and actions. SysAid names assignment, prioritisation, categorisation and escalation as the four functions and calls the builder an ITSM industry first.
Source: SysAid blog
August 2026
Halo is migrating to a containerised architecture on AWS EKS, with a beta in version 2.252 from September 2026 and general availability for Stable channel customers in Q1 2027. IT teams need to update firewall rules for new egress IP ranges.
Source: Halo news
Halo says its multi-tenant cloud platform achieved FedRAMP certification at the Moderate impact level under the FedRAMP 20x programme and is now listed on the FedRAMP Marketplace.
Source: Halo news
Freshworks says Freshservice achieved "In Process" status toward FedRAMP Class C (Moderate), with Coalfire guiding the process and AWS GovCloud (US) as the planned infrastructure.
Source: Freshworks
July 2026
Freshworks announced it was named a Leader in the 2026 Gartner Magic Quadrant for IT Service Management Platforms, a report it dates to 27 July 2026.
Source: Freshworks
Atlassian says it was named a Leader in the 2026 Gartner Magic Quadrant for IT Service Management Platforms, published 27 July 2026, and a Leader in The Forrester Wave: Conversational AI Platforms for Employee Services, Q3 2026.
Source: Atlassian blog
The 24 July release notes add Resolution Assist, which generates a resolution from similar resolved requests, and SLA violation alerts through third-party notification channels.
Source: ManageEngine release notes
June 2026
UST will offer Halo to its clients in more than 30 countries and provide implementation, consulting and managed services.
Source: Halo news
Zendesk acquired intellectual property from Berlin-based beams and hired its team, adding SaaS and AI tool visibility, governance and provisioning to its Employee Service platform.
Source: Zendesk newsroom
The assistant lets employees raise, track and escalate support requests from Teams, Outlook, Word and other Microsoft 365 apps.
Source: Zendesk newsroom
April 2026
ServiceNow closed the purchase of Armis, which tracks and secures connected assets, "for approximately $7.75 billion in cash, funded through a combination of cash on hand and debt".
Source: ServiceNow newsroom
January 2026
Ivanti introduced agentic AI for Neurons for ITSM aimed at faster incident resolution and lower service desk workload, with a customer preview from Q1 2026 and full availability expected later in the year.
Source: Ivanti
Items are summaries of what each company published on the date shown. Service Desk Compare has not verified vendor performance claims. To suggest a correction, email editors@servicedeskcompare.com.