ALTERNATIVES · RATED SEPTEMBER 2026
Last reviewed 27 September 2026 · Service Desk Compare reviewers
Totals and ranks on this page use the business-teams weights (five criteria at 20% each; ITIL and CMDB not scored). For ITIL and CMDB weighted scores, see the full ITSM ranking.
These points come from monday service's own pricing and product pages, and from G2 where marked. They describe what is and is not published, not problems reported by users.
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| Alternative | Total (vs 8.3) | Beats monday service on | monday service beats it on | Tied on | Starting price | Compare |
|---|---|---|---|---|---|---|
| Zendesk for IT (Employee Service) | 8.3 | Integrations (8.5 vs 7.5) | AI (8.5 vs 9), Time to value (8 vs 8.5) | Requesters (8.5 vs 8.5), Pricing (8 vs 8) | $29 per agent per month (Suite Team, annual) | Zendesk vs monday service |
| Freshservice | 8.2 | Pricing (8.5 vs 8) | AI (8 vs 9) | Time to value (8.5 vs 8.5), Requesters (8.5 vs 8.5), Integrations (7.5 vs 7.5) | $19 per agent per month (annual) | Freshservice vs monday service |
| Jira Service Management | 7.9 | Integrations (9 vs 7.5), Pricing (9 vs 8) | AI (7.5 vs 9), Time to value (7 vs 8.5), Requesters (7 vs 8.5) | None | Free for 3 agents; Standard $20 per agent per month | Jira Service Management vs monday service |
| Halo | 7.7 | Integrations (8 vs 7.5), Pricing (9 vs 8) | AI (8 vs 9), Time to value (6.5 vs 8.5), Requesters (7 vs 8.5) | None | £66 per agent per month (UK list, annual) | Halo vs monday service |
| ManageEngine ServiceDesk Plus | 7.1 | Pricing (9 vs 8) | AI (6.5 vs 9), Time to value (6.5 vs 8.5), Requesters (6.5 vs 8.5), Integrations (7 vs 7.5) | None | Free for 2 technicians; Standard from $13 per technician per month | ServiceDesk Plus vs monday service |
| SysAid | 7.1 | None | AI (8 vs 9), Time to value (7 vs 8.5), Requesters (7 vs 8.5), Integrations (6.5 vs 7.5), Pricing (7 vs 8) | None | $89 per agent per month (Professional) | SysAid vs monday service |
| ServiceNow ITSM | 6.2 | Integrations (9 vs 7.5) | Time to value (4 vs 8.5), Requesters (7 vs 8.5), Pricing (2 vs 8) | AI (9 vs 9) | Not published | ServiceNow vs monday service |
| Ivanti Neurons for ITSM | 5.5 | None | AI (7.5 vs 9), Time to value (4.5 vs 8.5), Requesters (6.5 vs 8.5), Integrations (7 vs 7.5), Pricing (2 vs 8) | None | Not published | Ivanti vs monday service |
ServiceNow evidence: [ServiceNow ITSM page] [ServiceNow CMDB page] [ServiceNow AI agents page] [G2 ServiceNow reviews] [G2 compare page]
Beats monday service on: integrations (8.5 vs 7.5)
monday service is still better on: automation and AI assistance (8.5 vs 9), time to value (8 vs 8.5)
Tied on: usability for non-IT requesters (8.5 vs 8.5), pricing transparency (8 vs 8)
Best for one vendor across customer and employee service
Rank
1=
8.3 / 10 vs 8.3
Beats monday service on: pricing transparency (8.5 vs 8)
monday service is still better on: automation and AI assistance (8 vs 9)
Tied on: time to value (8.5 vs 8.5), usability for non-IT requesters (8.5 vs 8.5), integrations (7.5 vs 7.5)
Top ranked for mid-size IT teams
Rank
3
8.2 / 10 vs 8.3
Beats monday service on: integrations (9 vs 7.5), pricing transparency (9 vs 8)
monday service is still better on: automation and AI assistance (7.5 vs 9), time to value (7 vs 8.5), usability for non-IT requesters (7 vs 8.5)
Best for IT teams already on Jira
Rank
4
7.9 / 10 vs 8.3
Beats monday service on: integrations (8 vs 7.5), pricing transparency (9 vs 8)
monday service is still better on: automation and AI assistance (8 vs 9), time to value (6.5 vs 8.5), usability for non-IT requesters (7 vs 8.5)
Best all-inclusive single price
Rank
5
7.7 / 10 vs 8.3
Beats monday service on: pricing transparency (9 vs 8)
monday service is still better on: automation and AI assistance (6.5 vs 9), time to value (6.5 vs 8.5), usability for non-IT requesters (6.5 vs 8.5), integrations (7 vs 7.5)
Best ITIL certification breadth at a published price
Rank
6=
7.1 / 10 vs 8.3
Does not score higher than monday service on any criterion
monday service is still better on: automation and AI assistance (8 vs 9), time to value (7 vs 8.5), usability for non-IT requesters (7 vs 8.5), integrations (6.5 vs 7.5), pricing transparency (7 vs 8)
Best for building your own AI agents on a mid-size desk
Rank
6=
7.1 / 10 vs 8.3
Beats monday service on: integrations (9 vs 7.5) [ServiceNow CMDB page]
monday service is still better on: time to value (4 vs 8.5), usability for non-IT requesters (7 vs 8.5), pricing transparency (2 vs 8) [G2 ServiceNow reviews] [ServiceNow ITSM page] [G2 compare page]
Tied on: automation and AI assistance (9 vs 9)
Best ITIL breadth and CMDB depth
Rank
8
6.2 / 10 vs 8.3
Does not score higher than monday service on any criterion
monday service is still better on: automation and AI assistance (7.5 vs 9), time to value (4.5 vs 8.5), usability for non-IT requesters (6.5 vs 8.5), integrations (7 vs 7.5), pricing transparency (2 vs 8)
Best for hybrid or on-premises ITIL estates
Rank
9
5.5 / 10 vs 8.3
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| Need | Best-scoring alternative | monday service's score |
|---|---|---|
| Automation and AI assistance | ServiceNow (9) | 9 |
| Time to value | Freshservice (8.5) | 8.5 |
| Usability for non-IT requesters | Zendesk, Freshservice (8.5) | 8.5 |
| Integrations | JSM, ServiceNow (9) | 7.5 |
| Pricing transparency | JSM, Halo, ServiceDesk Plus (9) | 8 |
Stay with monday service if automation and AI assistance and time to value are what you value most: it scores 9 (tied highest in the set) and 8.5 (tied highest in the set) there. Your IT team mainly handles requests and incidents, you want AI Ticket Triage on every plan from $31 per seat per month, and you also serve HR, finance or facilities requesters from the same platform.
Zendesk for IT (Employee Service) scores highest of the alternatives at 8.3 out of 10 on the business-teams weights, against monday service's 8.3. It beats monday service on integrations.
Zendesk for IT (Employee Service), at $29 per agent per month (Suite Team, annual), Freshservice, at $19 per agent per month (annual), Jira Service Management, at Free for 3 agents; Standard $20 per agent per month, Halo, at £66 per agent per month (UK list, annual), ManageEngine ServiceDesk Plus, at Free for 2 technicians; Standard from $13 per technician per month, and SysAid, at $89 per agent per month (Professional). ServiceNow ITSM and Ivanti Neurons for ITSM do not publish prices [G2 compare page].
Zendesk for IT (Employee Service) at 8.3 against 8.3. See the head-to-head page for the criterion-by-criterion view.