DESK NOTES
Last reviewed 27 September 2026 · Service Desk Compare reviewers
8 articles shown
29 September 2026
A themed recap of dated IT service desk announcements from April to September 2026: AI features, public sector authorisations, analyst reports, deals and platform changes.
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5 min
26 September 2026
How nine IT service desks describe integrations in 2026: native connector counts, named systems, MCP support and metered automation credits, with the questions to ask before you buy.
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4 min
24 September 2026
FedRAMP, HIPAA and self-managed hosting across nine IT service desks in 2026, from vendor announcements and pricing pages, with the questions to ask before you shortlist.
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4 min
16 September 2026
Which IT service desks document AI for categorising and routing tickets in 2026, where triage is priced separately, what changed this year, and how to test the claims.
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4 min
7 July 2026
What nine IT service desks document about CMDB, discovery and IT asset management in 2026, which plan includes it, and how to test a CMDB in a trial.
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4 min
12 May 2026
Seven common assumptions about IT service desk software, from change management to free plans, AI closure and automation percentages, checked against dated vendor pages.
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4 min
17 March 2026
What ITIL 4 and ITIL (Version 5) mean for IT service desk buyers in 2026, how to read vendor ITIL and PinkVERIFY claims, and which plan includes the certified practices.
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4 min
10 February 2026
A two-week plan for testing IT service desk software in a free trial: what to prepare, which ticket stages to test, what to record, and what to price before the trial ends.
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6 min
Each article lists its sources at the end. For definitions, see the ITSM glossary.