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HEAD TO HEAD · RATED SEPTEMBER 2026

Halo vs monday service: which IT service desk fits a mid-size team in 2026?

Last reviewed 27 September 2026 · Service Desk Compare reviewers

monday service wins on the business-teams weights; Halo is the stronger pick where pricing transparency and integrations matter most.

Totals and ranks on this page use the business-teams weights (five criteria at 20% each; ITIL and CMDB shown for information only). For ITIL and CMDB weighted scores, see the full ITSM ranking.

Halo

Halo

7.7 / 10

Rank 5 of 9 on the business-teams ranking

Full ITSM ranking: rank 2= at 7.8

£66 per agent per month (UK list, annual)

Read the Halo review

monday service

monday service

8.3 / 10

Rank 1= of 9 on the business-teams ranking

Full ITSM ranking: rank 7= at 7.0

$31 per seat per month (Standard, annual; 3-seat minimum)

Read the monday service review

How do Halo and monday service compare on each criterion?

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Halo and monday service scores by criterion, editorial assessment, 0 to 10
CriterionWeightHalomonday serviceHigher score
ITIL practice coverage
Why these scores

Halo: Incident, problem, change and request management with ITIL-aligned workflows, all in one licence.

monday service: Request intake, incident handling, SLA monitoring and a knowledge base are documented; problem and change management are not documented on the pages we read.

Info only8.54Halo
Automation and AI assistance
Why these scores

Halo: The only vendor whose pages document all six lifecycle stages we track, including closure when a requester replies with thanks.

monday service: Named IT agents (IT Help, Device, Access) plus triage, knowledge and SLA monitoring agents, and AI Ticket Triage on every plan including Standard.

20%89monday service
Time to value
Why these scores

Halo: A 30-day full-feature trial helps, but the platform spans ITSM, CRM, billing and projects, so scoping takes time.

monday service: Published plans from three seats, a 14-day trial and board-based setup that does not require an ITIL process design up front.

20%6.58.5monday service
Configuration management (CMDB)
Why these scores

Halo: Assets and CMDB are included in the single licence rather than sold as an add-on.

monday service: No CMDB or IT asset management is documented on the pages we read, the lowest score in this set.

Info only82Halo
Usability for non-IT requesters
Why these scores

Halo: An end-user virtual agent works across web chat, Teams, Slack and the self-service portal.

monday service: A customer portal on every plan (10 users on Standard, 100 on Pro, unlimited on Enterprise) and intake through email and WorkForms.

20%78.5monday service
Integrations
Why these scores

Halo: Halo states over 250 native integrations.

monday service: PagerDuty, Active Directory, Jira, Slack and Teams are named, plus '200+ more via API, MCP & native connectors'.

20%87.5Halo
Pricing transparency
Why these scores

Halo: One published per-agent price with no tiers or bolt-ons; the US dollar figure sits behind a currency selector.

monday service: Standard and Pro are priced publicly; Enterprise is quoted and portal user caps vary by plan.

20%98Halo

Halo scores higher on 2 criteria, monday service on 3, and 0 are tied among the five scored criteria.

How much do Halo and monday service cost?

Halo

Halo published pricing
PlanPriceWhat changes
One plan£66 per agent/monthBilled annually. UK list price; the page offers a currency selector for other regions. Named or concurrent licences at the same price.
Halo Enterprise Package$1M a yearUnlimited licences and funded implementation, fixed price.
Trial30 daysAll features and modules.

Source: Halo pricing

monday service

monday service published pricing
PlanPriceWhat changes
Standard$31 per seat/monthBilled annually, 3-seat minimum. AI Ticket Triage for 1 ticket board; ticket intake via email and WorkForms; customer portal for up to 10 users; unlimited tickets.
Pro$45 per seat/monthBilled annually. AI Ticket Triage for 3 boards; portal for up to 100 users; dynamic auto-responses for any channel.
EnterpriseNot published (contact sales)AI Ticket Triage for unlimited boards; unlimited portal users; 250K automation and integration actions per month; HIPAA compliance.
Trial14 days

Source: monday service pricing

Which ticket stages does each one automate?

Lifecycle Automation Census: documented automation by ticket stageHalo documents automation at 6 of six stages, with 0 partial.01Logged✓DocumentedEnd-user virtual agenttriages and logsrequests on chat,Teams, Slack and02Categorised✓DocumentedAI suggestions forcategorisation andprioritisation03Routed✓DocumentedAI suggestions forteam routing andSLA-breach warnings04Resolved✓DocumentedProcess agentsauto-resolve knownissues05Closed✓DocumentedA requester'sthank-you reply isread as resolution06Reviewed✓DocumentedTicket records turnedinto standardisedknowledge
What each vendor's public pages document for each stage, as read on 27 Sep 2026. 'Not documented' means we did not find it on the pages we read, not that the product cannot do it.

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Lifecycle Automation Census for Halo, as a table
StageStatusNote
01 LoggedDocumentedEnd-user virtual agent triages and logs requests on chat, Teams, Slack and portal Source
02 CategorisedDocumentedAI suggestions for categorisation and prioritisation Source
03 RoutedDocumentedAI suggestions for team routing and SLA-breach warnings Source
04 ResolvedDocumentedProcess agents auto-resolve known issues Source
05 ClosedDocumentedA requester's thank-you reply is read as resolution Source
06 ReviewedDocumentedTicket records turned into standardised knowledge Source
Lifecycle Automation Census: documented automation by ticket stagemonday service documents automation at 5 of six stages, with 0 partial.01Logged✓DocumentedIntake through email,WorkForms and theportal02Categorised✓DocumentedAutomaticcategorization andsummarization ofcross-channel requests03Routed✓DocumentedSkill-based andload-balanced routing04Resolved✓DocumentedIntake & Triage Agentauto-resolves commonrequests05ClosedNot documented06Reviewed✓DocumentedKnowledge Agent flagsstale articles andlearns from resolvedtickets
What each vendor's public pages document for each stage, as read on 27 Sep 2026. 'Not documented' means we did not find it on the pages we read, not that the product cannot do it.

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Lifecycle Automation Census for monday service, as a table
StageStatusNote
01 LoggedDocumentedIntake through email, WorkForms and the portal Source
02 CategorisedDocumentedAutomatic categorization and summarization of cross-channel requests Source
03 RoutedDocumentedSkill-based and load-balanced routing Source
04 ResolvedDocumentedIntake & Triage Agent auto-resolves common requests Source
05 ClosedNot documented
06 ReviewedDocumentedKnowledge Agent flags stale articles and learns from resolved tickets Source

What each vendor's public pages document for each stage, as read on 27 Sep 2026. 'Not documented' means we did not find it on the pages we read, not that the product cannot do it.

When should you choose Halo?

Choose Halo if pricing transparency and integrations matter most to your team. It scores 9 and 8 there, against monday service's 8 and 7.5. One published per-agent price with no tiers or bolt-ons; the US dollar figure sits behind a currency selector. We list it as best for: teams that want every module in one per-agent licence. Read the Halo review

When should you choose monday service?

Choose monday service if time to value and usability for non-IT requesters matter most to your team. It scores 8.5 and 8.5 there, against Halo's 6.5 and 7. Published plans from three seats, a 14-day trial and board-based setup that does not require an ITIL process design up front. We list it as best for: mid-size IT teams that want AI triage and agents on every plan and serve requesters outside IT. Read the monday service review

What do buyers ask about Halo and monday service?

Which is better overall, Halo or monday service?

On the business-teams weights, monday service scores 8.3 and Halo 7.7 out of 10, ranking 1= and 5 of 9 on the business-teams ranking. Halo leads on 2 criteria and monday service on 3.

Which is cheaper, Halo or monday service?

Halo lists £66 per agent per month (UK list, annual); monday service lists $31 per seat per month (Standard, annual; 3-seat minimum). Pricing units differ (per agent, per seat or per technician), so compare the plan that includes the practices you need. On pricing transparency Halo scores 9 and monday service 8. The calculator prices both for your agent count.

Which has the deeper ITIL coverage and CMDB?

On ITIL practice coverage Halo scores 8.5 and monday service 4; on configuration management (CMDB) Halo scores 8 and monday service 2. Assets and CMDB are included in the single licence rather than sold as an add-on.

Where next?