HEAD TO HEAD · RATED SEPTEMBER 2026
Last reviewed 27 September 2026 · Service Desk Compare reviewers
monday service wins on the business-teams weights; Halo is the stronger pick where pricing transparency and integrations matter most.
Totals and ranks on this page use the business-teams weights (five criteria at 20% each; ITIL and CMDB shown for information only). For ITIL and CMDB weighted scores, see the full ITSM ranking.
Halo
7.7 / 10
Rank 5 of 9 on the business-teams ranking
Full ITSM ranking: rank 2= at 7.8
£66 per agent per month (UK list, annual)
Read the Halo reviewmonday service
8.3 / 10
Rank 1= of 9 on the business-teams ranking
Full ITSM ranking: rank 7= at 7.0
$31 per seat per month (Standard, annual; 3-seat minimum)
Read the monday service reviewScroll for more
| Criterion | Weight | Halo | monday service | Higher score |
|---|---|---|---|---|
ITIL practice coverageWhy these scoresHalo: Incident, problem, change and request management with ITIL-aligned workflows, all in one licence. monday service: Request intake, incident handling, SLA monitoring and a knowledge base are documented; problem and change management are not documented on the pages we read. | Info only | 8.5 | 4 | Halo |
Automation and AI assistanceWhy these scoresHalo: The only vendor whose pages document all six lifecycle stages we track, including closure when a requester replies with thanks. monday service: Named IT agents (IT Help, Device, Access) plus triage, knowledge and SLA monitoring agents, and AI Ticket Triage on every plan including Standard. | 20% | 8 | 9 | monday service |
Time to valueWhy these scoresHalo: A 30-day full-feature trial helps, but the platform spans ITSM, CRM, billing and projects, so scoping takes time. monday service: Published plans from three seats, a 14-day trial and board-based setup that does not require an ITIL process design up front. | 20% | 6.5 | 8.5 | monday service |
Configuration management (CMDB)Why these scoresHalo: Assets and CMDB are included in the single licence rather than sold as an add-on. monday service: No CMDB or IT asset management is documented on the pages we read, the lowest score in this set. | Info only | 8 | 2 | Halo |
Usability for non-IT requestersWhy these scoresHalo: An end-user virtual agent works across web chat, Teams, Slack and the self-service portal. monday service: A customer portal on every plan (10 users on Standard, 100 on Pro, unlimited on Enterprise) and intake through email and WorkForms. | 20% | 7 | 8.5 | monday service |
IntegrationsWhy these scoresHalo: Halo states over 250 native integrations. monday service: PagerDuty, Active Directory, Jira, Slack and Teams are named, plus '200+ more via API, MCP & native connectors'. | 20% | 8 | 7.5 | Halo |
Pricing transparencyWhy these scoresHalo: One published per-agent price with no tiers or bolt-ons; the US dollar figure sits behind a currency selector. monday service: Standard and Pro are priced publicly; Enterprise is quoted and portal user caps vary by plan. | 20% | 9 | 8 | Halo |
Halo scores higher on 2 criteria, monday service on 3, and 0 are tied among the five scored criteria.
| Plan | Price | What changes |
|---|---|---|
| One plan | £66 per agent/month | Billed annually. UK list price; the page offers a currency selector for other regions. Named or concurrent licences at the same price. |
| Halo Enterprise Package | $1M a year | Unlimited licences and funded implementation, fixed price. |
| Trial | 30 days | All features and modules. |
Source: Halo pricing
| Plan | Price | What changes |
|---|---|---|
| Standard | $31 per seat/month | Billed annually, 3-seat minimum. AI Ticket Triage for 1 ticket board; ticket intake via email and WorkForms; customer portal for up to 10 users; unlimited tickets. |
| Pro | $45 per seat/month | Billed annually. AI Ticket Triage for 3 boards; portal for up to 100 users; dynamic auto-responses for any channel. |
| Enterprise | Not published (contact sales) | AI Ticket Triage for unlimited boards; unlimited portal users; 250K automation and integration actions per month; HIPAA compliance. |
| Trial | 14 days |
Source: monday service pricing
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| Stage | Status | Note |
|---|---|---|
| 01 Logged | Documented | End-user virtual agent triages and logs requests on chat, Teams, Slack and portal Source |
| 02 Categorised | Documented | AI suggestions for categorisation and prioritisation Source |
| 03 Routed | Documented | AI suggestions for team routing and SLA-breach warnings Source |
| 04 Resolved | Documented | Process agents auto-resolve known issues Source |
| 05 Closed | Documented | A requester's thank-you reply is read as resolution Source |
| 06 Reviewed | Documented | Ticket records turned into standardised knowledge Source |
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| Stage | Status | Note |
|---|---|---|
| 01 Logged | Documented | Intake through email, WorkForms and the portal Source |
| 02 Categorised | Documented | Automatic categorization and summarization of cross-channel requests Source |
| 03 Routed | Documented | Skill-based and load-balanced routing Source |
| 04 Resolved | Documented | Intake & Triage Agent auto-resolves common requests Source |
| 05 Closed | Not documented | |
| 06 Reviewed | Documented | Knowledge Agent flags stale articles and learns from resolved tickets Source |
What each vendor's public pages document for each stage, as read on 27 Sep 2026. 'Not documented' means we did not find it on the pages we read, not that the product cannot do it.
Choose Halo if pricing transparency and integrations matter most to your team. It scores 9 and 8 there, against monday service's 8 and 7.5. One published per-agent price with no tiers or bolt-ons; the US dollar figure sits behind a currency selector. We list it as best for: teams that want every module in one per-agent licence. Read the Halo review
Choose monday service if time to value and usability for non-IT requesters matter most to your team. It scores 8.5 and 8.5 there, against Halo's 6.5 and 7. Published plans from three seats, a 14-day trial and board-based setup that does not require an ITIL process design up front. We list it as best for: mid-size IT teams that want AI triage and agents on every plan and serve requesters outside IT. Read the monday service review
On the business-teams weights, monday service scores 8.3 and Halo 7.7 out of 10, ranking 1= and 5 of 9 on the business-teams ranking. Halo leads on 2 criteria and monday service on 3.
Halo lists £66 per agent per month (UK list, annual); monday service lists $31 per seat per month (Standard, annual; 3-seat minimum). Pricing units differ (per agent, per seat or per technician), so compare the plan that includes the practices you need. On pricing transparency Halo scores 9 and monday service 8. The calculator prices both for your agent count.
On ITIL practice coverage Halo scores 8.5 and monday service 4; on configuration management (CMDB) Halo scores 8 and monday service 2. Assets and CMDB are included in the single licence rather than sold as an add-on.